Remote PC and MAC help or support



Getting remote support from an accomtec technician is now easier that ever. No installation is required, just click the link below and run the application to get computer help on your MAC or PC – even through tight firewalls.


An accomtec technician will be connecting to your PC. In order to employ this connection, a small applet called “itservicedeskQS_en-idcajmcrhu.exe” of 5.24 MB (5,500,472 bytes) must be downloaded and run on your PC. After the session has been terminated, all traces of the itservicedeskQS applet will disappear from the remote PC. The connection will employ an end-to-end 256-bit SSL encryption. You will retain control for the duration of this session and can terminate the session at any time. Please close any personal or confidential information on your screen, as the technician will be viewing your desktop. The client understands that some problems may not be able to be rectified via a remote link. It is the client’s responsibility to backup all applications and data prior to the session.


Accomtec charges a flat rate per incident charge for remote support, please contact the accomtec sales team with any questions (sales@accomtec.com).


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